AHOY MARINE PRODUCT
Our basic warranty policy is here but you should read the legal info below.
Every once in a while there is a failure. It doesn't happen often but when it does here is what you do. The most common failure is 2 or 3 LEDs won't light. We have sold thousands of these LEDs and rarely does this happen. When it does most of the time it's the power to the LED. That said, in the rare instance the product is defective, here is the process:
Test your LED with a pure 12 volt connection. LEDs do not dim. They are on or off. Low voltage is the biggest issue with LEDs along with inline switches and corrosion in the wiring or connections. If voltage is low or there is resistance in the source line (from a switch, corrosion, etc.) your LED may not work well.
NEXT: 1.) Take a picture of the item failing and send it to us. 2.) Send us the defective product.* While we trust you, this is how we get the manufacturer to send AHOY a replacement.
As long as you still own your boat, we will replace your product with our most recent collection. Face it...5 years from now product could change. Regardless, we will ensure your satisfaction.
* Returns and Damage:
We are proud to offer one of the best return policies available to online shoppers. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs/handling/restocking will be deducted from your refund.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please email us.